Returns and refunds

Right of withdrawal

The Customer has the right to withdraw from the contract, without giving any reasons, within 14 (fourteen) days. More specifically, the period of withdrawal expires after 14 (fourteen) days from the date on which the Customer acquires physical possession of the products purchased online. To exercise the right of withdrawal, the Customer must inform the Supplier of its decision to withdraw from this contract by means of an explicit statement using the “Withdrawal Form” which can be found on the specific page of the Supplier’s website, and sending it to the email address [email protected], or to the fax number +39 0423620949. To meet the deadline for withdrawal, the Customer simply has to send the communication relating to the exercise of the right of withdrawal before expiry of the aforesaid withdrawal period.

Effects of withdrawal (method of refund and return of products)

If the Customer withdraws from this contract, the purchase price of the returned products shall be refunded to the Customer without undue delay and in any case no later than 14 (fourteen) days from the day on which the Supplier was notified of the Customer’s decision to withdraw from the contract. This refund will be made using the same payment methods used by the Customer for the initial transaction, unless the Customer has expressed otherwise with the Supplier; in any event, the Customer shall not bear any costs as a result of this refund. The refund may be suspended until the products to be returned have been received. The Customer is required to return the products to the Supplier, Olang SpA – Via Sile no. 5 – 31040 Volpago del Montello (Treviso), without undue delay and in any case within 14 (fourteen) days from the day on which the Customer communicated its intention to withdraw from this contract. The term is met if the products are returned before the expiry of the 14 (fourteen) day period. The products must be returned by courier, TNT Global Express Srl. The costs for the return are charged to the Supplier only for the first time. Subsequent returns will be charged to the Customer. To be entitled to a full refund of the price paid, the products must be returned intact (they must not have been used or damaged by the Customer) and in their original packaging (any identification labels must still be attached to the products since they are an integral part of them). In any case, the Customer is responsible for the decrease in value of the products resulting from a different handling of the products from that necessary to establish their nature, characteristics and functioning. In this regard, it should also be noted that in order to establish the nature, characteristics and functioning of the products, the Customer is required to handle and inspect them with due diligence and in the same way as it would be allowed to do so in a store.

Download WITHDRAWAL REQUEST FORM